2020 VIRTUAL CON EXCLUSIVES PRE-ORDER FAQ

Each day of the pre-sale period at 10am MST and 5pm MST, Kidrobot will add set quantities of the Convention Exclusives to Kidrobot.com.  When they sell out for that day, you can come back the following day for additional chances.  All pre-orders will ship when they arrive.  You will receive an email when your order ships.  Please do not contact Customer Service asking where your Pre-Sale Order is.

Kidrobot has 4 Kidrobot x SDCC 2020 Virtual Con Exclusives and 1 Virtual Con Debut this year.  The Exclusives include Kidrobot x Frida Kahlo Masterpiece Te Amo 8" Dunny Art Figure, Kidrobot x Hello Kitty Art Figure by Quiccs - Neon Pop Edition, Kidrobot x Cristina Ravenna Chia Pet 5-inch Dunny Art Figure - Fajalauza White Edition, and Kidrobot x The Simpsons Golden Homer Buddha 1.5" Enamel Pin.  The Virtual Con Debut is the Kidrobot x Disenchantment Luci 16" Large Plush.

Yes. The limit is FIVE PER ITEM per order.

Exclusive Pre-Sale items can be shipped to U.S. addresses (recommended) and some international addresses, while supplies last. We can NOT ship to PO boxes. You will be charged IMMEDIATELY on placing your pre-order, but items will not ship until the items are available in our warehouse.

You will be charged IMMEDIATELY on placing your pre-order, but items will not ship until the available in our warehouse. All sales are final. 

All pre-orders will ship when they arrive at our warehouse. Estimated delivery late July / early August.

We are required to charge sales tax on purchases in some states.  Sales tax will be added to your subtotal before completing your purchase.

No.  SDCC is cancelled this year.  The exclusives will only be offered online at Kidrobot.com during the Kidrobot x SDCC 2020 Virtual Con Events.  They will be available on a first-come-first-served basis with quantities released each day at 10am MST and 5pm MST.

No. If you pre-order an exclusive here, it will be shipped to you when it arrives in our warehouse.  SDCC has been cancelled.

No. This set will ONLY be available during the Virtual Con events here on Kidrobot.com.

This site accepts all major credit cards, Amazon Pay, Apple Pay, Google Pay, Shop Pay and PayPal.

No.  If you add items that are not pre-sale items to a pre-sale order, you will not receive those until the pre-sale items ship.  The order will all ship together.  We recommend placing your exclusives on a seperate order from any non-presale items.

We are opening the Kidrobot x SDCC 2020 Virtual Con Pre-Sale to International orders while supplies last.  In some cases, these orders will be cancelled if our international order system flags it as high risk as there is a longer turnaround time before the pieces are reserved.  The best option is to use a USA address for shipping.

At this time we can only ship all other Exclusives to U.S. addresses.

Orders will ship when they arrive in our warehouse. Estimated Arrival is late July / Early August.  You will receive an email with tracking when they ship.

No.  All exclusive pre-sale orders cannot be cancelled or changed after they are placed. All sales are final.

We have done our best to address questions. Please read through the FAQs and Pre-Sale pages before contacting customer service.  If necessary you can contact Customer Service at help@kidrobot.com.