KIDROBOT X NYCC 2020 EXCLUSIVES FAQ

Kidrobot will release the Comic Con Exclusives for sale October 8th at 10am MST only on Kidrobot.com.  When they sell out, they are gone for good.  All items are pre-order only and will ship later in the year.  Check product page for up-to-date estimates of when each item will ship.  You will receive an email when your order ships with tracking info.  Please do not contact Customer Service asking where your order is or when it will ship.  We recommend placing pre-order items on seperate orders from any in-stock items as your order will not ship until all items arrive at the warehouse.

Kidrobot has 4 Kidrobot x NYCC 2020 Exclusives.  Each will be revealed individually on Kidrobot Social October 6th.

Yes. The limit is THREE PER ITEM per order.

All items can be shipped to U.S. addresses (recommended) and some international addresses, while supplies last. We can NOT ship to PO boxes. You will be charged IMMEDIATELY on placing your order, but items will not ship until the items are available in our warehouse.  Check product pages for updated estimated ship dates.

You will be charged IMMEDIATELY on placing your order. All sales are final. 

All orders will ship when they arrive at the warehouse.  All Exclusives are pre-order items and have varied delivery dates.  Check the product page for updated shipping estimates.  Do not contact Customer Service asking when items will ship.  You will recieve an email with tracking information when the order ships. We recommend placing pre-order items on separate orders from any in-stock items as your order will not ship until all items arrive at the warehouse.

We are required to charge sales tax on purchases in some states.  Sales tax will be added to your subtotal before completing your purchase.

No. NYCC in New York is cancelled this year and the Kidrobot x NYCC 2020 Virtual Con allows you to purchace the NYCC exclusives from the comfort of your home.  The exclusives will only be offered online for pre-sale at Kidrobot.com.  They will be available on a first-come-first-served basis with quantities limited.

No. If you order an exclusive on Kidrobot.com, it will be shipped to you when it arrives at our warehouse.  NYCC 2020 has been cancelled and moved to the virtual event.

No. This set will ONLY be available during the Virtual Con events here on Kidrobot.com.

This site accepts all major credit cards, Amazon Pay, Apple Pay, Google Pay, Shop Pay and PayPal.  International orders can be placed with additional payment methods based on location.

No. If you add items that are not exclusives to your order, you will receive all the items, if available, at the same time. We recommend placing pre-order items on separate orders from any in-stock items as your order will not ship until all items arrive at the warehouse.

We are opening the Kidrobot x NYCC 2020 Virtual Con to International orders this year, while supplies last.  In some cases, these orders will be cancelled if our international order system flags it as high risk.

Orders will ship when all items on the order arrive at our warehouse.  All exclusives are available for pre-order only and you can find updated shipping estimates on each product page.  Do not contact customer service asking when your items will ship. You will receive an email with tracking when they leave our warehouse.

No.  All exclusive orders cannot be cancelled or changed after they are placed. Exclusives fall under the same policies of all Kidrobot.com purchases. All sales are final.

We have done our best to address questions. Please read through the FAQs and Pre-Sale pages before contacting customer service.  Do not contact Customer Service to ask where your order is.  If you cannot find answers in our general FAQs or NYCC Exclusives FAQs, you can contact Customer Service at help@kidrobot.com.