Kidrobot Help Center

After you place your order on Kidrobot.com, you should immediately receive an order confirmation email. On the order confirmation email, you can review your shipping address, billing address, the items on your order, total charged and our complete terms and conditions. 3 to 4 business days after your order is placed, you will receive an additional email with your FedEx tracking information. If it has been more than 5 business days since you placed your order please reach out to customerservice@kidrobot.com.

No.  We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Return & Exchange Policy applies to all orders placed on Kidrobot.com.

No.  All sales on Kidrobot.com are final.  The only exception is for sized apparel items where we offer a limited exchange policy.  For more information on returns, read the Kidrobot.com Return and Exchange Policy.

In order to provide the global community with low-cost shipping options and the ability to place orders for Kidrobot collectibles on Kidrobot.com, we have partnered with a 3^rd party company called Global Shopex.  They provide all customer service for international orders placed on Kidrobot.com.  If you have any questions regarding the status of your package or shipping cost, please email Global Shopex directly at customerservice@globalshopex.com.

We also have a rough estimation of international shipping timelines in our Shipping Policy.

No.  We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Return & Exchange Policy applies to all orders placed on Kidrobot.com.