Kidrobot Help Center

FAQs

USA Orders

Where is my order?

Can I modify or cancel my order?

Can I return my order?

The outer box of my figure is damaged, can I return/exchange it?

Can I retroactivity apply a discount code to my order?

How do Kidrobot Rewards work?

My FedEx tracking information states my order was delivered, however, I did not receive it. What do I do?

What is a pre-order and how does it work?

Is there an order minimum?

I never received my confirmation/shipping email. What do I do?

International Orders

Where is my international order?

Can I modify or cancel my international order?

Can I return my international order?

The outer box of my figure is damaged, can I return/exchange it?

Can I retroactivity apply a discount code to my international order?

Are Kidrobot Rewards available for international orders?

How is my information being used and stored?

What is a pre-order and how does it work?

FAQs Not Related to Orders

I have a YouTube channel, can I have free stuff to review?

I am an influencer, can you send me free products or a discount code?

I am a publisher, blogger or website owner, do you have an affiliate program?

How is my information being used and stored?

How can I find out about new/upcoming releases?

How do I redeem my Bot Rewards points?

How do I apply a gift card or promo code to my order?

Product FAQs

What is a blind box?

What are the odds of getting the figure I want out of a blind box?

Will I get every blind box character if I order a display box?

How do I add a review of a product I purchased through Kidrobot.com?

How do limited edition releases work?