Kidrobot Help Center

After you place your order on Kidrobot.com, you should immediately receive an order confirmation email. On the order confirmation email, you can review your shipping address, billing address, the items on your order, total charged and our complete terms and conditions. 3 to 4 business days after your order is placed, you will receive an additional email with your UPS tracking information. If it has been more than 5 business days since you placed your order please reach out to customerservice@kidrobot.com.

No.  We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Return & Exchange Policy applies to all orders placed on Kidrobot.com.

No.  All sales on Kidrobot.com are final.  The only exception is for sized apparel items where we offer a limited exchange policy.  For more information on returns, read the Kidrobot.com Return and Exchange Policy.

Kidrobot.com does not guarantee product packaging.  While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.  Read the Kidrobot.com Return and Exchange Policy for more information.

We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed.  In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended, we do not allow stacked discounts and promo / coupon codes are not valid for international orders.

Kidrobot Rewards is a way to earn points that can be redeemed for coupons or discounts that can be applied to a future (USA only) purchase. You can create Kidrobot.com Rewards Account by heading to https://www.kidrobot.com and clicking the “Kidrobot Rewards” tab on the bottom right of the screen.  In the popup, you can also review how to earn points by clicking “Learn More”.

We use UPS Ground to ship all orders placed on Kidrobot.com.  It is the customers responsibility to provide the correct and secure delivery address when placing their order at Kidrobot.com for UPS to deliver to. If a situation arrises where the UPS tracking states “we delivered it” and you have in fact NOT received your package, review the UPS tracking information. Review the sections that say Left At: and Received By: to see if the package was left at a side door or front office, etc.  Check the parameter of your house and ask neighbors if they saw anything.

If the package does not show up, then a UPS Claim will need to be opened to verify the discrepancy. That process can be started here - https://wwwapps.ups.com/webClaims/create?loc=en_US or by calling UPS directly at 1-800-742-5877. UPS will investigate the claim and will usually respond within a week.  Once you have started your UPS claim please email us at customerservice@kidrobot.com to keep us in the loop.

In order for Kidrobot to provide you a with a replacement order or in some cases a refund, we need UPS to state that they “have been unable to provide satisfactory proof of delivery."

For select art pieces, Kidrobot might offer them available for Pre-Order.  When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered.  On the item page you will see the estimated delivery window for the item.  For example, a pre-order for an item might start in December but not ship from Kidrobot's warehouse until May.

Here is some additional info about Kidrobot pre-orders:

• With pre-orders the inventory is not in the Kidrobot warehouse and might still be in production.  Due to unforeseen issues with production an item might be delayed or cancelled.  If the item is cancelled, Kidrobot will notify you via email and a refund will be issued.
• As with all orders on Kidrobot.com, once a pre-order is placed on kidrobot.com it cannot be altered or cancelled by the customer.  Please triple check your information and the item description before placing your order.
• The delivery estimate for pre-orders is our best estimate of when the item will leave our warehouse and ship to you.  It does not guarantee it will be delivered during that window.  It could be delivered before or after that time.

In order to provide the global community with low-cost shipping options and the ability to place orders for Kidrobot collectibles on Kidrobot.com, we have partnered with a 3^rd party company called Global Shopex.  They provide all customer service for international orders placed on Kidrobot.com.  If you have any questions regarding the status of your package or shipping cost, please email Global Shopex directly at customerservice@globalshopex.com.

We also have a rough estimation of international shipping timelines in our Shipping Policy.

No.  We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Return & Exchange Policy applies to all orders placed on Kidrobot.com.

No.  All international sales on Kidrobot.com are final.  For more information on returns, read the Kidrobot.com Return and Exchange Policy.

Kidrobot.com does not guarantee product packaging.  While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.  Read the Kidrobot.com Return and Exchange Policy for more information.

Promo / coupon codes are not valid for international orders.  Additionally for USA orders, we are unable to honor sale and/or promotional pricing or promo codes once an order has been completed.  In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended, we do not allow stacked discounts.

No.  The Kidrobot Rewards program is currently only available to USA customers and USA orders.

Please see our updated Privacy Policy for more information. International orders are placed with our trusted partner Global Shopex and is subject to their Privacy Policy and Terms.

For select art pieces, Kidrobot might offer them available for Pre-Order.  When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered.  On the item page you will see the estimated delivery window for the item.  For example, a pre-order for an item might start in December but not ship from Kidrobot's warehouse until May.

Here is some additional info about Kidrobot pre-orders:

• With pre-orders the inventory is not in the Kidrobot warehouse and might still be in production.  Due to unforeseen issues with production an item might be delayed or cancelled.  If the item is cancelled, Kidrobot will notify you via email and a refund will be issued.
• As with all orders on Kidrobot.com, once a pre-order is placed on kidrobot.com it cannot be altered or cancelled by the customer.  Please triple check your information and the item description before placing your order.
• The delivery estimate for pre-orders is our best estimate of when the item will leave our warehouse and ship out to you.   For international customers, delivery windows may be longer as the shipping time from our USA warehouse usually takes additional time to reach international customers.  It does not guarantee it will be delivered during that window.  It could be delivered before or after that time.

We are truly honored that you would be interested in reviewing our products on your YouTube channel!  You must meet our minimum subscriber count of 10,000 YouTube Channel subscribers for us to consider working with you. If you have more than 10,000 subscribers, please send a direct link to your YouTube Channel to customerservice@kidrobot.com

Kidrobot does have an influencer program.  If you consider yourself an influencer, please send us an email with your name, information about what you do, social media account profile links and follower counts to influencer@kidrobot.com.

Yes.  Kidrobot.com currently uses Rakuten Linkshare Affiliate Network as our affiliate management program.  To apply to be a Kidrobot.com affiliate, please submit information about your website on our Affiliate Sign Up page.

Please see our updated Privacy Policy for more information.

A blind box is a type of packaging that keeps its contents hidden. Each blind box contains one figure and they are identical in every way so nobody, including us, knows which toy is inside.  The blind box figures range in rarity and this adds surprise and delight to the unboxer.  Shop our collection of blind boxes now.

Every figure in a series is displayed on the side of the box, along with odds of finding each one. You may also see one or two "chase" figures, which have the lowest odds and are shown in silhouette. Chase figures are super rare and as a result are harder to get than others. Occasionally we include über-mystery figures that aren't even on the box. In the past we've even included hand-made, one-of-a-kind figures by famous artists.

On each product page, we list the quantity of blind boxes you need to order to get the display box.  Since each blind box figure is even blind to us, we cannot guarantee that you will get the full collection of characters when you order a display box.

Product reviews are intended to help visitors by allowing verified customers to comment on the product they received. About two weeks after your purchase at Kidrobot.com, you will receive an email requesting you to review the items you purchased.  Verified customers can also leave a review of a product they purchased from any product page.   All reviews must be manually approved by our compliance team before being added to a product page to prevent spam, comments containing offensive language, comments made not relating to the actual purchased product and fake reviews.  We believe that it is important to show visitors legitimate reviews of the items by real customers who have purchased the product.  We do our best to publish reviews of the product from actual customers we verify have purchased the items through Kidrobot.com to give visitors real information from real customers.