Shipping policy

 

We take pride in our products. After all, we collect this stuff, too! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.

ORDER PROCESSING

Orders placed by noon EST are normally processed and shipped by our warehouse within approximately 6-10 business days from the date the order was placed. You should receive an order tracking number via email and in your Kidrobot.com account, the day after your order is in transit with FedEx. 

**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.

PRE-ORDER INFORMATION

For select art pieces, Kidrobot might offer them available for Pre-Order. When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered. On the item page, you will see the estimated delivery window for the item. For example, a pre-order for an item might start in December but not ship from Kidrobot's warehouse until May.

Additional info about Kidrobot pre-orders:

With pre-orders, the inventory is not in the Kidrobot warehouse and might still be in production. Due to unforeseen issues with the production an item might be delayed or canceled. If the item is canceled, Kidrobot will notify you via email and a refund will be issued.
As with all orders on Kidrobot.com, once a pre-order is placed on kidrobot.com it cannot be altered or canceled by the customer. Please triple-check your information and the item description before placing your order.
The delivery estimate for pre-orders is our best estimate of when the item will leave our warehouse and ship to you. It does not guarantee it will be delivered during that window. It could be delivered before or after that time.

Select Kidrobot items will be added to the page for select windows of time... 30 minutes, 24 hours, 3 weeks, etc. Many of the items are limited edition and give collectors a surprise preview of what is coming and a chance to place an order ahead of the release. Some of the items might be in the concept phase, in development, or coming soon and the lucky few that find them on the page at the right time get them. We add estimated release dates where we can however these release dates are not final and are subject to change.

Collectors will have a limited window to guarantee that they will get an item if ordered during that window. If the project does not go into production, your payment method will be refunded. Otherwise, all pre-orders cannot be changed or canceled once the order is placed. All sales are final.

Please Note - We recommend you place separate orders for pre-order items and in-stock items. Orders will not be fulfilled until all pre-order items arrive at our warehouse. If you place in-stock items on an order with pre-order items, you risk items being sold out once the pre-order is available.

SHIPPING ADDRESS

The customer is responsible for providing a correct, complete and safe to ship to non-PO Box shipping address when you place your order. Kidrobot is not able to modify, reroute or cancel orders once placed on Kidrobot.com. Please verify you entered the complete shipping address including the unit number and reachable phone number when completing checkout. Kidrobot is not responsible for the package once Fedex has delivered and provided proof of delivery. Please make sure you plan accordingly.

There is a $15 restocking fee for undeliverable or refused orders. If your order is returned due to it being undeliverable or refused, your order will be cancelled and refunded your order total minus the $15 restocking fee. If your order is under $15, a refund will not be issued.

DOMESTIC SHIPPING (UNITED STATES)

SHIPPING METHODS WITHIN THE USA
We use FedEx Ground to ship orders. Packages shipped using FedEx Ground are trackable and insured. Please make sure that you use an address that FedEx can safely leave your package at without risk of theft. Kidrobot is not responsible for lost or stolen packages that FedEx provides delivery confirmation for. If your order is not delivered as promised, we can assist you in contacting FedEx regarding the missing order and in select cases issue a replacement or refund to you. Unfortunately, FedEx Ground does not service P.O. Box or APO addresses.

WE OFFER THE FOLLOWING SHIPPING SERVICES WITHIN THE USA
48 Contiguous United States: Ground Shipping ONLY
FedEx: Hawaii and Alaska
We do not offer any expedited shipping options.

SHIPPING TO HOTELS/TEMPORARY ADDRESS
We will not expedite or guarantee delivery to hotels/temporary addresses. We do not recommend placing orders to temporary locations due to Kidrobot's varied shipping and processing timeline. You are responsible for providing a correct address that will be able to accept the package when it arrives, at checkout. We will not reroute packages or accept returns/cancellations due to packages not arriving within a timeline.

GENERAL GUIDELINE FOR USA SHIPPING RATES
Standard Shipping: Carrier rates calculated based on package volume

Need it today? Click here to find a Kidrobot authorized retailer near you.

INTERNATIONAL SHIPPING (NON-USA ORDERS)

Kidrobot currently ships to 176 countries outside of the United States. All international sales on Kidrobot.com are final. Duties, customs fees, and import taxes are not charged at time of purchase on Kidrobot.com. Customers might be charged additional duties and import taxes when they receive their shipments. 

Due to our licensing partnerships, certain items can not be offered for purchase in certain countries. International customers might experience restrictions when placing their order or orders may be canceled if the item is not available for that destination.

*INTERNATIONAL ORDERS PLACED BEFORE 1/19/2024*

International orders placed before January 19, 2024, are managed by the 3rd party company, Global Shopex wich will provide all customer service needs for these orders. If you have any questions regarding the status of your package or shipping cost, please email Global Shopex directly at customerservice@globalshopex.com.

Any international orders placed AFTER 1/19/2024 are managed by Kidrobot. If you have any questions about your order, please reach out to our Customer Service at help@kidrobot.com.

INTERNATIONAL SHIPPING DESTINATIONS

Kidrobot currently ships to the following destinations outside of the United States:

ALBANIA
AMERICAN SAMOA
ANDORRA
ANGUILLA
ANTIGUA AND BARBUDA
ARGENTINA
ARMENIA
ARUBA
AUSTRALIA
AUSTRIA
BAHAMAS
BAHRAIN
BANGLADESH
BARBADOS
BELGIUM
BELIZE
BENIN
BERMUDA
BOLIVIA
BOSNIA AND HERZEGOVINA
BOTSWANA
BRAZIL
BRITISH INDIAN OCEAN TERRITORY
BRUNEI
BULGARIA
BURKINA FASO
BURUNDI
CAMBODIA
CAMEROON
CANADA
CAYMAN ISLANDS
CHILE
CHINA
COLOMBIA
COOK ISLANDS
COSTA RICA
CÔTE D'IVOIRE
CROATIA
CYPRUS
CZECH REPUBLIC
DENMARK
DOMINICA
DOMINICAN REPUBLIC
ECUADOR
EGYPT
EL SALVADOR
ESTONIA
FAROE ISLANDS
FIJI
FINLAND
FRANCE
FRENCH GUIANA
FRENCH POLYNESIA
GABON
GAMBIA
GERMANY
GHANA
GIBRALTAR
GREECE
GREENLAND
GRENADA
GUADELOUPE
GUAM
GUATEMALA
HAITI
HOLY SEE (VATICAN CITY STATE)
HONDURAS
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRELAND
ISRAEL
ITALY
JAMAICA
JAPAN
JORDAN
KENYA
KUWAIT
LAOS
LATVIA
LEBANON
LESOTHO
LIBERIA
LIBYA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACAO
MACEDONIA
MADAGASCAR
MALAWI
MALAYSIA
MALDIVES
MALI
MALTA
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MAURITIUS
MEXICO
MICRONESIA
MOLDOVA
MONACO
MONGOLIA
MONTENEGRO
MONTSERRAT
MOROCCO
MOZAMBIQUE
NAMIBIA
NEPAL
NETHERLANDS
NETHERLANDS ANTILLES
NEW CALEDONIA
NEW ZEALAND
NICARAGUA
NIGER
NIGERIA
NORWAY
OMAN
PANAMA
PAPUA NEW GUINEA
PARAGUAY
PERU
PHILIPPINES
POLAND
PORTUGAL
PUERTO RICO
QATAR
ROMANIA
SAINT BARTHÉLEMY
SAINT KITTS AND NEVIS
SAINT LUCIA
SAINT MARTIN
SAINT PIERRE AND MIQUELON
SAINT VINCENT AND THE GRENADINES
SAMOA
SAN MARINO
SAUDI ARABIA
SENEGAL
SERBIA
SEYCHELLES
SIERRA LEONE
SINGAPORE
SLOVAKIA
SLOVENIA
SOLOMON ISLANDS
SOMALIA
SOUTH AFRICA
SOUTH KOREA
SPAIN
SRI LANKA
SURINAME
SWAZILAND
SWEDEN
SWITZERLAND
TAIWAN
TANZANIA
THAILAND
TIMOR-LESTE
TOGO
TONGA
TUNISIA
TURKEY
TURKS AND CAICOS ISLANDS
UGANDA
UNITED ARAB EMIRATES
UNITED KINGDOM
URUGUAY
VENEZUELA
VIET NAM
VIRGIN ISLANDS, BRITISH
VIRGIN ISLANDS, U.S.
ZAMBIA
ZIMBABWE

INTERNATIONAL SHIPPING RATES

Shipping charges vary depending on the package size, weight, destination, and shipping method. Please note, you may be required to pay the relevant taxes to your country when your items are delivered. International shipping rates will be provided at checkout.

INTERNATIONAL DELIVERY ESTIMATES
Below are a few estimated delivery timeframes for a few international destinations that are subject to change. 

INTERNATIONAL SHIPPING DESTINATION DELIVERY ESTIMATE FOR IN-STOCK ORDERS:

Canada: 5-25 Days
United Kingdom: 7-25 Days
Mexico: 5-21 Days
Australia: 7-25 DaysOther International Destinations: 7-25 Days

Orders do not ship until they have been fully processed which can take 3-7 days. Please consider the order processing time before placing your order. 

SHIPPING PROMOTION OFFERS

Like our customers, we are fans of shipping promotions. Unfortunately, however, any special shipping offers available on our website apply only to orders shipping to a USA destination.

We also regret that free shipping and/or other shipping promotions do not apply to oversized packages (ie: Art Giants, XXL Plush, etc.). Additional shipping charges will be added to all orders containing oversized products at the time of processing.

INTERNATIONAL RETURN POLICY
All international sales are final. The standard Kidrobot.com Returns & Exchanges Policy applies to all orders.

PRICING POLICY
Kidrobot reserves the right to change prices at any time. Purchase prices are final at the date of purchase.

CANCELLATION POLICY
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Returns & Exchanges Policy applies to all orders.