Kidrobot.com Return, Exchange and Cancellation Policy

Thank you for shopping with Kidrobot and supporting the art and designer-toy community. Many Kidrobot products are limited-edition collectibles that are hand-painted, hand-assembled or produced in small quantities. Because of their collectible nature, special purchasing and return conditions apply.

By placing an order on Kidrobot.com, you agree to the terms below.

Important Information Before Ordering

• All sales on Kidrobot.com are final, except for approved defective-product claims and eligible U.S. apparel size exchanges described below.

• All pre-order sales are final and cannot be canceled or refunded.

• Pre-order products are still in development, and estimated availability or shipping dates may change. Please visit the applicable product page for the most current estimated arrival date.

• Orders cannot be canceled, modified, combined, rerouted or otherwise changed after they have been placed.

• Kidrobot reserves the right to cancel or refund an order due to inventory limitations, product-quality concerns, inaccurate customer or payment information, suspected fraud, pricing or listing errors, or other circumstances that prevent us from fulfilling the order.

• Kidrobot does not guarantee that product boxes or retail packaging will arrive in collectible or display-quality condition.

• International sales are final, except where otherwise required by applicable law.

Nothing in this policy limits any rights available to customers under applicable law.

Defective Collectible and Toy Policy

Most Kidrobot products are collectible items produced in limited quantities. Many are hand-painted or hand-assembled, which means minor variations and slight imperfections may occur. These characteristics are not normally considered defects.

A significant defect may include:

• A product that arrives broken

• Missing parts or accessories

• A major manufacturing issue that materially affects the product

• Another substantial issue present when the item is first removed from its packaging

If an item purchased from Kidrobot.com arrives with a significant defect, contact help@kidrobot.com within fourteen (14) days of delivery.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs showing the product and defect

• Photographs of the shipping box and packaging, when applicable

Kidrobot Customer Support will review the information and determine whether the product qualifies for an approved resolution.

When an approved defective item is available, Kidrobot may replace it with the same item. When the same item is unavailable, Kidrobot may offer a comparable replacement, store credit or another appropriate resolution.

All resolutions are subject to product availability and approval by Kidrobot Customer Support.

Blind-Box Products

Kidrobot cannot guarantee replacement with the same blind-box character, design or variation originally received.

When an approved defective product was sold as a blind box, Kidrobot may replace it with another blind box from the applicable series, subject to availability. The replacement may contain a different character or design.

By purchasing a blind-box product, you acknowledge and accept this condition.

U.S. Apparel Size Exchanges

International apparel sales are final, except where otherwise required by applicable law.

U.S. customers may request a size exchange for eligible sized apparel, such as shirts and hoodies, within fourteen (14) days of delivery.

To request an exchange, contact help@kidrobot.com and include:

• Your full name

• Your order number

• The item being exchanged

• The original size

• The requested replacement size

Size exchanges are subject to approval and inventory availability. Due to the limited nature of Kidrobot apparel, the requested size may not be available.

Approved apparel must be:

• Unworn

• Unwashed

• Unused

• In its original condition

• Returned with all original tags and packaging

Customers are responsible for return shipping and the cost of shipping the replacement item. All return shipments must include tracking.

Sale, clearance and promotional apparel purchases are final and are not eligible for size exchanges.

This size-exchange policy does not apply to accessories or other products, including bags, purses, clutches, hats, footwear, watches and jewelry. Sales of these items are final unless the product qualifies under the defective-product policy.

Defective Apparel Policy

Apparel with a significant manufacturing defect may be eligible for an approved replacement or other resolution when the issue is reported within fourteen (14) days of delivery.

A manufacturing defect is a substantial production error that materially affects the appearance, construction or wearability of the item.

Manufacturing defects do not include:

• Normal wear and tear

• Improper washing or care

• Accidental damage

• Damage caused by misuse or negligence

• Minor variations that do not affect wearability

To submit a claim, contact help@kidrobot.com with your name, order number, description of the defect and clear photographs.

Kidrobot will review each request individually and determine the appropriate resolution.

How to Submit an Approved Return or Exchange

Do not send merchandise back to Kidrobot without first receiving approval from Customer Support.

For an eligible defective product or apparel exchange, contact help@kidrobot.com within fourteen (14) days of delivery and provide the required order information and photographs.

If the request is approved, Kidrobot Customer Support will provide:

• Return instructions

• The appropriate return address

• A Return Authorization Number, or RAN

• Any additional packaging or shipping requirements

The RAN must be clearly written on the outside of the return package. Returns received without a valid RAN may be refused.

Products must be securely packed inside a shipping box. Do not ship a product using only its retail packaging.

Once the approved return has been received and inspected, Kidrobot will contact you by email regarding the resolution.

Return Condition Requirements

Approved defective returns must include:

• The original product

• Original product packaging

• Accessories

• Inserts

• Plastic trays or protective materials

• Any other components originally included with the product

Kidrobot may deny a return, send the merchandise back to the customer or apply a restocking fee of 15% or $15, whichever is greater, when an approved return is incomplete or does not meet the return requirements.

Items damaged through customer misuse, abuse, improper handling or negligence are not eligible for return or replacement.

Product Packaging

Kidrobot takes reasonable steps to package and ship products safely. However, product boxes and retail packaging are intended primarily to protect the product during shipment.

Kidrobot does not guarantee that packaging will arrive free from dents, creases, scratches, scuffs, tears, crushed corners or other cosmetic damage.

Kidrobot will not approve a return, replacement or exchange solely because of cosmetic damage to the product box or packaging, unless otherwise required by applicable law.

Discounts, Promotions and Pricing Adjustments

Promotional offers, sale prices and coupon codes must be applied at checkout.

Kidrobot cannot:

• Apply a discount or promotional code after an order has been placed

• Refund the difference when an item is discounted after purchase

• Extend promotional pricing after a promotion has ended

• Combine or stack multiple discounts unless specifically stated

• Apply promotional codes to international orders unless expressly permitted by the promotion

Products Purchased from Other Retailers

Kidrobot.com only accepts approved returns and exchanges for products purchased directly from Kidrobot.com.

For products purchased from a Kidrobot retail location, contact or visit the store where the purchase was made.

For Kidrobot products purchased from another retailer, marketplace or website, contact the original seller and follow that seller’s return and exchange policy.

Pricing Policy

Kidrobot reserves the right to change product prices at any time.

The purchase price displayed and accepted at the time the order is placed is final, subject to correction of material pricing, listing or technical errors.

Cancellation and Order Modification Policy

Kidrobot begins processing orders as quickly as possible. Once an order has been submitted, it cannot be canceled, modified, combined with another order, rerouted or changed.

Please carefully review the products, quantities, shipping address, billing information and payment details before completing your purchase.

Contact Kidrobot Customer Support

For an eligible defective-product claim or apparel exchange request, contact:

help@kidrobot.com

Please include your name, order number, a description of the request and any required photographs.