Can I still buy the Kidrobot Convention Exclusives at the Kidrobot NYCC booth?
Yes. We will have a limited quantity available only for sale at our NYCC booth during the show.

How do I pick-up at the NYCC booth if I pre-ordered on Kidrobot.com?
You must have an NYCC 2016 badge to pickup the Kidrobot Convention Exclusives at our booth. Order number, valid ID and badge must be presented at pick-up. Name on ID and order must match. You must pick-up your purchase on the day you selected for pick-up during the original transaction.

Is there a limit to how many of each exclusive I can pre-order?
Yes. The limit is two of each item per person. This will be verified by presenting your order number and your ID.

If I place an order for one of the exclusives, can I place an order for the other exclusives?
Yes, so long as you keep within the two-item limit.

Why do I have to select a date for pick-up?
We will have product delivered to our booth each day. This will help us allocate the correct quantities of product for each day.

Can you ship my pre-order to me?
No. Pre-orders can only be picked up at NYCC 2016.

Can I place a pre-order for NYCC pick-up if I live outside of the United States?
No. Pre-order is not available outside the United States.

When will I be charged for placing my pre-order?
You will be charged immediately when you place the pre-order.

FAQS- PICKING UP AT NYCC

If I have a scheduling emergency, can I pick up earlier or later than what I put in my pre-order?
In the event of a scheduling issue, please contact Kidrobot at customerservice@kidrobot.com within 24 hours of your new pickup time to preserve your reservation.

Where do I pick up my pre-order?
Kidrobot Booth #502 at NYCC 2016.

Can someone else pick up my order for me? 
No. The name on the order must match the name on the ID you present at our booth.

What do I need to show to pick up my pre-order?
You must present the following:
-Your NYCC badge
-Your valid ID
-Your order number

Will I get Kidrobot.com loyalty points for pre-orders?
No. Loyalty points are only available to orders placed on Kidrobot.com for main line product.

Can I use a Kidrobot.com discount code on this purchase?
No. Discount codes are only applicable on Kidrobot.com for main line product.

Can I use a Kidrobot.com discount code on this purchase?
No. Gift cards are only applicable to orders places on Kidrobot.com for mainline product.