Shipping Policy

Thanks for shopping with Kidrobot!

We take pride in our products. After all, we collect this stuff, too! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.

Order Processing

Orders placed by noon EST are normally processed and shipped within approximately three (3) business days from the date the order was placed.

**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.

Shipping Methods within the USA

 

We use UPS to ship orders. Packages shipped using UPS are trackable and insured. If your order is not delivered as promised, we can issue a replacement or refund to you. Unfortunately, UPS does not service P.O. Box or APO addresses.

We Offer the Following Shipping Services

  • 48 Contiguous United States UPS: Next Day Air, 2nd Day Air, and Ground
  • UPS Next Day Air and 2nd Day Air: Hawaii and Alaska
  • UPS Worldwide Expedited: Canada, United Kingdom, Mexico, and Australia

Click here to find a Kidrobot authorized retailer near you.

Destination

Delivery Promise

Canada

5-20 Days

United Kingdom

7-20 Days

Mexico

5-16 Days

Australia

7-20 Days

Orders do not ship until they have been fully processed. Please take order processing time into consideration when selecting a shipping method.

Shipping Cost:

Shipping charges vary depending on the package size, weight, destination and shipping method.

International Shipping: Rates are calculated based on a number of factors, including desired service level, the weight of the item, and the cost of shipping, handling, and customs clearance from the US to the destination country/region.

Want to check shipping charges before making a purchase? Add items to your cart and click the "check out" button. Don't worry, you will not be charged for an order until you submit your credit card information!

General guideline for shipping rates:

Continental USA:
Standard: $9.99 
Standard orders over $99.99: FREE SHIPPING

Hawaii & Alaska: 
Worldwide Expedited: 19.99

Shipping Promotional Offers

Like our customers, we are fans of shipping promotions. Unfortunately, however, any special shipping offers available on our website apply only to orders shipping to a US destination via UPS Ground.

We also regret that free shipping and/or other shipping promotions do not apply to oversized packages. Additional shipping charges will be added to all orders containing oversized products at the time of processing.

Pricing Policy

Kidrobot reserves the right to change prices at any time. Purchase prices are final at the date of purchase.

Cancellation Policy

We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Returns & Exchanges Policy applies to all orders.