Thanks for shopping with Kidrobot!
We hope that you enjoy your new purchase, and we are grateful for your business. You're dealing with real human beings, not just fancy web pages and computers, so we truly do appreciate your order.
Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. Please note: we are unable to honor sale and/or promotional pricing once an order has been completed. In addition, we cannot honor sale/promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.
We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Kidrobot, you have agreed to the following terms.
Note: All International sales are final. Click here for all International shopping information.
If you are not satisfied with your apparel purchase, simply return the item in its original, unused condition (including all original packaging and tags) within FOURTEEN (14) DAYS of receipt for a full refund. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis. Please sign in to your Kidrobot account and follow the instructions below to begin the return process. A Kidrobot Customer Support Representative will contact you within 48 hours. Please note that all apparel purchases on sale items are final.
Defective Apparel Policy
Any piece of apparel suffering from a manufacturing defect may be returned or exchanged within one (1) year of the date of purchase. "Defects" are mistakes in the manufacturing process and do not include damage from normal wear and tear or negligent usage. Kidrobot will determine the validity of manufacturing defect returns on a case-by-case basis. This policy does not include items such as bags, shoes, watches, or jewelry.
Defective Toy Return Policy
Toy sales at kidrobot.com are final. Most figures we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.
However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we'll be happy to exchange it for a non-damaged item. All other toy sales at kidrobot.com are final.
Please keep in mind that Kidrobot cannot replace specific blind box figures. If the defective figure you received from Kidrobot.com was blind boxed, we will gladly replace it with another blind box. We cannot, however, guarantee that you will be given the same figure you received originally.
To begin the return process, please sign in to your Kidrobot account and follow the instructions below within FOURTEEN (14) DAYS from the date of receipt. A Kidrobot Customer Support Representative will contact you within 48 hours. Please note: Kidrobot will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
Kidrobot.com only accepts returns for items purchased at kidrobot.com. To return or exchange an item purchased at a Kidrobot retail store, please visit the store where the purchase was made. To return or exchange a Kidrobot product purchased at a non-Kidrobot store, please contact the store where the purchase was made and follow their return and exchange guidelines. Kidrobot.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, Kidrobot will not exchange/return an item due to defective/damaged packaging.
How to Make a Return
For defective products, within FOURTEEN (14) days from the date of receipt, please contact firstname.lastname@example.org
and provide the order number, reason for return and a return e-mail address.
Please Note: We are currently experiencing a high volume of orders leading to shipping delays. We are trying to get through these as quickly as possible.
Within 48 hours, a Kidrobot Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN). IF your return is accepted (see Apparel Returns, Defective apparel and Defective Toy Return policies above).
Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email. It's that simple.
Thanks again for shopping with Kidrobot! We'll continue to work hard to make it worth your while to order from us again in the future!