Thanks for shopping with Kidrobot and supporting the art community!
We take pride in our products. After all, we collect this stuff, too! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
We are currently experiencing a high volume of customer service inquiries due to the holidays. Please expect longer than average delays in response. Our offices and warehouse are closed for the holidays December 23-27th and December 31st - January 2nd. We will respond in the order inquiries were sent. Happy Holidays!
PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON KIDROBOT.COM:
- ALL SALES ARE FINAL AT KIDROBOT.COM. ALL PRE-ORDER SALES ARE FINAL. NO REFUNDS!
- PRE-ORDERS ARE FOR ITEMS THAT ARE IN DEVELOPMENT AND SUBJECT TO SHIFTING IN-STOCK DATES. TO SEE THE MOST UP TO DATE ESTIMATE ON PRODUCT ARRIVAL, VISIT THE PRODUCT PAGE.
- KIDROBOT WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
- KIDROBOT MAY CANCEL/REFUND ORDERS AT ANY TIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMERS, FRAUD RISK ANALYSIS, OR ANY OTHER REASON.
- KIDROBOT.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.
LAST DAY FOR GUARANTEED CHRISTMAS DELIVERY FOR IN-STOCK ORDERS IS DECEMBER 10TH!
Orders placed by noon EST are normally processed and shipped by our warehouse within approximately 5-10 business days from the date the order was placed. You should receive an order tracking number via email and in your Kidrobot.com account the day after your order is in transit with UPS.
**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.
The customer is responsible for providing a correct, complete and safe to ship to non PO Box shipping address when you place your order. Kidrobot is not able to modify, reroute or cancel orders once placed on Kidrobot.com. Please verify you entered the complete shipping address including unit number and reachable phone number when completing checkout. Kidrobot is not responsible for the package once Fedex has delivered and provided proof of delivery. Please make sure you plan accordingly.
DOMESTIC SHIPPING (UNITED STATES)
SHIPPING METHODS WITHIN THE USA
We use Fedex Ground to ship orders. Packages shipped using FEDEX Ground are trackable and insured. Please make sure that you use an address that FEDEX can safely leave your package at without risk of theft. If your order is not delivered as promised, we can assist you in contacting Fedex regarding the missing order and in select cases issue a replacement or refund to you. Unfortunately, Fedex Ground does not service P.O. Box or APO addresses.
We Offer the Following Shipping Services within the USA
- 48 Contiguous United States Fedex: Fedex Ground Shipping ONLY
- Fedex: Hawaii and Alaska
- We do not offer any expedited shipping options.
SHIPPING TO HOTELS/TEMPORARY ADDRESS
We will not expedite or guarantee delivery to hotels/temporary addresses. We do not recommend placing orders to temporary locations due to Kidrobot's varied shipping and processing timeline. You are responsible for providing a correct address that will be able to accept the package when it arrives, at checkout. We will not reroute packages or accept returns/cancellations due to packages not arriving within a timeline.
GENERAL GUIDELINE FOR USA SHIPPING RATES
Continental USA Rates:
Standard Fedex: $8.99 flat rate shipping
Need it today? Click here to find a Kidrobot authorized retailer near you.
INTERNATIONAL SHIPPING (Non-USA Orders)
Kidrobot currently ships to 176 countries outside of the United States. We use an international ecommerce partner to process and ship all international orders called Global Shopex. When you place an order through the International Checkout button on Kidrobot.com, you are placing your order with Global Shopex. Global Shopex will review all orders to determine eligibility, inventory and any restrictions. International customers will work with the Global Shopex customer service for all inquiries into their order. Placing an order does not guarantee your order will be placed and Global Shopex may cancel international orders for any reason.
Due to our licensing partnerships, certain items can not be offered for purchase in certain countries. International customers might experience restrictions when continuing to International Checkout or orders may be canceled if the item is not available for that destination.
INTERNATIONAL SHIPPING DESTINATIONS
Kidrobot currently ships to the following destinations outside of the United States:
- ▼Click for list of Countries
- Kidrobot ships to:
- AMERICAN SAMOA
- ANTIGUA AND BARBUDA
- BOSNIA AND HERZEGOVINA
- BRITISH INDIAN OCEAN TERRITORY
- BURKINA FASO
- CAYMAN ISLANDS
- COOK ISLANDS
- COSTA RICA
- CÔTE D'IVOIRE
- CZECH REPUBLIC
- DOMINICAN REPUBLIC
- EL SALVADOR
- FAROE ISLANDS
- FRENCH GUIANA
- FRENCH POLYNESIA
- HOLY SEE (VATICAN CITY STATE)
- HONG KONG
- MARSHALL ISLANDS
- NETHERLANDS ANTILLES
- NEW CALEDONIA
- NEW ZEALAND
- PAPUA NEW GUINEA
- PUERTO RICO
- SAINT BARTHÉLEMY
- SAINT KITTS AND NEVIS
- SAINT LUCIA
- SAINT MARTIN
- SAINT PIERRE AND MIQUELON
- SAINT VINCENT AND THE GRENADINES
- SAN MARINO
- SAUDI ARABIA
- SIERRA LEONE
- SOLOMON ISLANDS
- SOUTH AFRICA
- SOUTH KOREA
- SRI LANKA
- TURKS AND CAICOS ISLANDS
- UNITED ARAB EMIRATES
- UNITED KINGDOM
- VIET NAM
- VIRGIN ISLANDS, BRITISH
- VIRGIN ISLANDS, U.S.
INTERNATIONAL SHIPPING RATES
Shipping charges vary depending on the package size, weight, destination and shipping method. Please note, you may be required to pay the relevant taxes to your country when your items are delivered. International shipping rates will be provided in international checkout.
Kidrobot has partnered with an international partner. When you choose international shipping at checkout you are placing an order with our international partner Global Shopex. Rates are calculated based on a number of factors, including desired service level, the weight of the item, and the cost of shipping, handling, and customs clearance from the US to the destination country/region.
Want to check shipping charges before making a purchase? Add items to your cart and click the "International Checkout" button. Don't worry, you will not be charged for an order until you submit your credit card information!
ESTIMATED INTERNATIONAL DELIVERY TIMEFRAMES
Below are a few estimated delivery timeframes for a few international destinations:
|INTERNATIONAL SHIPPING DESTINATION||DELIVERY ESTIMATE|
|United Kingdom||7-25 Days|
|Other International Destinations||7-25 Days|
Orders do not ship until they have been fully processed which can take 3-7 days. Please take order processing time into consideration before placing your order.
SHIPPING PROMOTION OFFERS
Like our customers, we are fans of shipping promotions. Unfortunately, however, any special shipping offers available on our website apply only to orders shipping to a USA destination via Fedex Ground.
We also regret that free shipping and/or other shipping promotions do not apply to oversized packages. Additional shipping charges will be added to all orders containing oversized products at the time of processing.
INTERNATIONAL RETURN POLICY
All international sales are final. The standard Kidrobot.com Returns & Exchanges Policy applies to all orders.
Kidrobot reserves the right to change prices at any time. Purchase prices are final at the date of purchase.
For select art pieces, Kidrobot might offer them available for Pre-Order. When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered. On the item page you will see the estimated delivery window for the item. For example, a pre-order for an item might start in December but not ship from Kidrobot's warehouse until May.
Here is some additional info about Kidrobot pre-orders:
- With pre-orders the inventory is not in the Kidrobot warehouse and might still be in production. Due to unforeseen issues with production an item might be delayed or cancelled. If the item is cancelled, Kidrobot will notify you via email and a refund will be issued.
- As with all orders on Kidrobot.com, once a pre-order is placed on kidrobot.com it cannot be altered or cancelled by the customer. Please triple check your information and the item description before placing your order.
- The delivery estimate for pre-orders is our best estimate of when the item will leave our warehouse and ship to you. It does not guarantee it will be delivered during that window. It could be delivered before or after that time.
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Returns & Exchanges Policy applies to all orders.